SHIPPING AND RETURNS

WE DELIVER WORLDWIDE

NORMAL SHIPPING IS FREE FOR ALL ORDERS OVER £250

DELIVERY COSTS AND SCHEDULES

UK – Free Shipping

EU – £15 and free for orders over £250

Rest of world – £20 and free for orders over £250

Orders are shipped with DHL, Fedex or Aramex. We provide a tracking number so you can monitor the status of your shipment.
Questions? Email us on [email protected].

DELIVERY TIMES 

UNITED KINGDOM
Orders are usually delivered within 1-3 working days.

USA & CANADA
Orders are shipped with tracked couriers (DHL or Fedex) and usually delivered within 5-7 working days.

GCC – GULF STATES
Orders are shipped with tracked couriers (Fedex, DHL, Aramex) and usually delivered within 5-7 working days. Gulf Cooperation Council (GCC) countries are Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates.

EUROPE
Orders are shipped with tracked couriers (Fedex, DHL, Aramex) and usually delivered within 5-7 working days.

See “EU CUSTOMS & DUTIES CREDIT below” for information on EU taxes and customs.

We are unfortunately currently unable to deliver to Russia or Ukraine.

Questions? Email us on [email protected].

*ALL OTHER COUNTRIES

We use tracked courier services (Fedex, DHL, Aramex) and provide a tracking number. If we are unable to deliver, we will refund you in full.
Questions? Email us on [email protected].

We ship to many countries including: Albania, Australia, Ghana, Hong Kong, Indonesia, Israel, Japan, Malaysia, Republic of Korea, Singapore,  South Africa, Taiwan and many more.

We are currently unable to deliver to Brazil, Russia, Mexico, and certain countries in Africa. Email us on [email protected] if you would like to confirm current shipping status for your destination in advance of your purchase. If we are unable to deliver, we will refund you in full.

Questions? Email us on [email protected].

We understand that some countries charge customs duties and taxes on perfume products. We are sorry that we can’t be responsible for these other than the post Brexit exception for EU customers noted below. If customs duties or taxes are payable, DHL/Fedex/Aramex will contact you when your goods have shipped and tell you how to pay.

The above shipping times are estimates and may be subject to delays that are out of our control. Once you have placed your order, we will send you a confirmation email, as well as an email to let you know once we have dispatched your order.

 

CUSTOMS AND DUTIES CREDIT FOR EU CUSTOMERS

We know that post Brexit there is some uncertainty about EU customs duties and VAT/taxes for products from the UK. We don’t want our EU customers to worry about this change and so for all orders over £300, we will refund you up to 20% of your order value to cover import duties and taxes when you provide us with evidence of the amount you have paid.

HOW DOES IT WORK? Purchase our product as normal on our website, and if customs duties or taxes are payable, DHL/Fedex will contact you when your goods have shipped and tell you how to pay. Then you just need to email us a photo or other evidence of the amount you paid at [email protected].

We will refund what you paid for customs duties and taxes, up to a maximum of 20% of your order value, via your original payment method. You are responsible for any duties and taxes over 20% (most EU countries are under this amount) and you’re responsible for all duties and taxes for orders under £300. Questions? Email us on [email protected].DHL or FED

RETURNS

Please email our customer service team at [email protected]. We will refund or exchange any item when you return it to us in original condition, unused, in original packaging and in a saleable condition within 14 days of the item being delivered by your carrier to your nominated address. We cannot refund or exchange goods that have been opened or tested. If you haven’t tried a perfume prior to purchase we recommend you order our Discovery Set to explore our collections, we offer free worldwide delivery and offer a voucher for the same value to redeem against your first purchase. 

For further details please see Section 5 of our Terms of Service.

ORDER SAMPLES

TRY BEFORE YOU BUY

We know not everyone can get to a store at the moment to experience our beautiful fragrances. So if you’re not sure which fragrance to buy, or want to discover a new fragrance to add to your collection, simply order a sample set and we’ll give you voucher of the same value to redeem against your next full bottle purchase.

Electimuss roundel

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