Shipping and Returns
Delivery costs and schedules
Orders are shipped with tracked DHL or Fedex services (We guarantee Fedex in the UK).
We provide a tracking number so you can monitor the status of your shipment.
If you have any questions, please email us on hello@electimuss.com
FREE shipping.
Orders are usually delivered within 1-3 business days (via FEDEX).
The above shipping times are estimates and may be subject to delays that are out of our control. Once you have placed your order, we will send you a confirmation email, as well as an email to let you know once we have dispatched your order.
€20 and free for orders over €190
LIMTED OFFER - FREE delivery on all Discovery Set orders. (normally a flat rate of £10 or equivalent in local currency)
Orders are shipped with tracked couriers (FedEx or DHL) and usually delivered within 5-7 business days.
The above shipping times are estimates and may be subject to delays that are out of our control. Once you have placed your order, we will send you a confirmation email, as well as an email to let you know once we have dispatched your order.
Standard shipping $18 or FREE for orders over $180
LIMTED OFFER - FREE delivery on all Discovery Set orders. (normally a flat rate of £10 or equivalent in local currency).
Orders are shipped with tracked couriers (DHL or FedEx) and usually delivered within 2-3 business days.
The above shipping times are estimates and may be subject to delays that are out of our control. Once you have placed your order, we will send you a confirmation email, as well as an email to let you know once we have dispatched your order.
Standard shipping $18 and free for orders over $180
LIMTED OFFER - FREE delivery on all Discovery Set orders to the UAE & Saudi Arabia. (a flat rate of £10 (or equivalent in local currency) for all other countries worldwide)
Orders are shipped with tracked couriers (FedEx or DHL) and usually delivered within 2-3 business days. Gulf Cooperation Council (GCC) countries are Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates.
The above shipping times are estimates and may be subject to delays that are out of our control. Once you have placed your order, we will send you a confirmation email, as well as an email to let you know once we have dispatched your order.
$18 and free for orders over $180
£10 (or equivalent in local currency) for all Discovery Set orders.
We use tracked courier services (FedEx or DHL) and provide a tracking number. If we are unable to deliver, we will refund you in full.
We ship to many countries including: Australia, Ghana, Hong Kong, Indonesia, Israel, Japan, Malaysia, Republic of Korea, Singapore, South Africa, Taiwan and many more.
The above shipping times are estimates and may be subject to delays that are out of our control. Once you have placed your order, we will send you a confirmation email, as well as an email to let you know once we have dispatched your order.
We are currently unable to deliver to Afghanistan, Antigua, Armenia, Belize, Brazil, Egypt, Guam, Iran, Jordan, Laos PDR, Macau, Mexico, Russia, Spain, Ukraine and Uzbekistan.
Email us on hello@electimuss.com if you would like to confirm current shipping status for your destination in advance of your purchase. If we are unable to deliver, we will refund you in full.
Customs and duties credit - EU customers
For all orders over £300, we will refund you up to 20% of your order value to cover import duties and taxes when you provide us with evidence of the amount you have paid.
HOW TO CLAIM YOUR REFUND
1. Purchase our product as normal on our website
2. If customs duties or taxes are payable, DHL/FedEx will contact you when your goods have shipped and tell you how to pay.
3. Email us a photo or other evidence of the amount you paid to hello@electimuss.com.
4. We will refund what you paid for customs duties and taxes, up to the maximum of 20% of your order value, via your original payment method.
NB You are responsible for any duties and taxes over 20% (most EU countries are under this amount)
If you have any questions, please email us on hello@electimuss.com.
CUSTOMS AND DUTIES - Rest of World
Unfortunately, we can’t be responsible for customs or import duties other than the post Brexit exception for EU customers noted above. If customs duties or taxes are payable, DHL or FedEx will contact you when your goods have shipped with details on how to pay.
Returns
For any returns enquiries, please email our customer service team at hello@electimuss.com . We will refund or exchange any item when you return it to us in original condition, unused, in original packaging and in a saleable condition within 14 days of the item being delivered by your carrier to your nominated address. We cannot refund or exchange goods that have been opened or tested. If you haven't tried a perfume prior to purchase we recommend you order our Discovery Set to explore our collections. Upon purchasing a Discovery or sample set, you'll receive a voucher of the same value to redeem against your first 100ml purchase.
For further details please see Section 5 of our Terms of Service.
Order samples
Try before you buy
We know not everyone can get to a store to experience our beautiful fragrances. So if you’re not sure which fragrance to buy, or want to discover a new fragrance to add to your collection, simply order a sample set and we’ll give you voucher of the same value to redeem against your next full bottle purchase.